At Nightingale Counselling, we provide employee counselling and Employee Assistance Programme (EAP) services in Glasgow, supporting employees with both personal and work-related difficulties.
Our approach is different from a one-size-fits-all EAP. We assess each employee’s individual circumstances and match them with a counsellor and therapeutic approach that is appropriate for their needs.
We aim to make accessing support straightforward, confidential and responsive.
Employees can be offered an appointment within 48 hours of initial contact.
There are no upfront fees or hidden costs — organisations are invoiced only for sessions that are used.
[Enquire About Our Employee Counselling Service]
What Is an Employee Assistance Programme (EAP)?
An Employee Assistance Programme provides employees with confidential access to professional support when they are experiencing personal, emotional or work-related difficulties.
An employee may be struggling with anxiety, stress, depression, relationship problems, bereavement, workplace conflict or another issue that is affecting their wellbeing.
Providing access to counselling gives employees somewhere to talk through difficulties with a qualified professional and explore practical ways forward.
At Nightingale, our EAP service is designed around the individual employee rather than applying exactly the same counselling approach to everyone.
A Personalised Approach to Employee Counselling
One of the key differences between Nightingale and a traditional one-size-fits-all employee assistance service is our approach to assessment and therapist matching.
When an employee accesses the service, we first take time to understand what they are experiencing.
We then consider which counsellor and therapeutic approach may be most appropriate.
Different difficulties can benefit from different therapeutic approaches. Someone experiencing panic attacks may benefit from a different approach from someone processing bereavement, trauma or relationship difficulties.
Our aim is to make sure employees receive support from a therapist who is appropriately experienced in the issues they are bringing to counselling.
This personalised approach is an important part of our service and is reflected in feedback from organisations who have worked with us.
Fast Access to Employee Counselling
When an employee needs support, waiting weeks for an appointment can be frustrating.
Nightingale can offer employees an appointment within 48 hours of initial contact, subject to availability.
This allows employees to access professional support promptly rather than allowing difficulties to continue without intervention.
Employees can access counselling:
- Face-to-face in Glasgow
- Online
- By telephone
Our Glasgow consulting rooms are located near Charing Cross, with online options available for employees who would prefer to attend remotely.
What Can Employee Counselling Help With?
Employees can seek support for a wide range of personal and workplace difficulties.
Workplace Stress
Workload, organisational change, deadlines, difficult working relationships and pressure can all contribute to stress.
Counselling can provide employees with a confidential space to understand what is happening and develop healthier ways of managing pressure.
Anxiety and Panic Attacks
Anxiety can affect concentration, confidence, sleep, decision-making and the ability to manage everyday responsibilities.
Employees can receive support for general anxiety, panic attacks and anxiety related to work or personal circumstances.
Depression and Low Mood
Depression can affect motivation, concentration, energy and relationships as well as someone’s ability to function at work.
Counselling can help employees explore the factors contributing to low mood and develop strategies for managing difficulties.
Bereavement and Loss
Employees may need support following the death of a family member, friend or colleague.
Bereavement can have a significant emotional impact and may affect concentration, motivation and day-to-day functioning.
Relationship Difficulties
Problems in relationships can have an impact on emotional wellbeing and work.
Employees can use counselling to explore relationship difficulties, communication problems, separation, conflict and other personal issues.
Trauma
Employees may experience difficulties following traumatic experiences, whether these occurred recently or in the past.
Trauma can affect sleep, concentration, emotional regulation, relationships and a person’s ability to feel safe.
Bullying and Harassment
Experiencing bullying, harassment or inappropriate behaviour at work can have a significant impact on confidence and mental health.
Counselling can provide confidential emotional support while employees consider how they want to respond to their circumstances.
Anger and Frustration
Employees may struggle with anger or frustration at work or in their personal lives.
Counselling can help people understand triggers, identify patterns and develop healthier ways of managing difficult emotions.
Self-Esteem and Confidence
Low confidence can affect communication, relationships, decision-making and performance.
Counselling can help employees explore the beliefs and experiences affecting their confidence and develop greater self-awareness.
Conflict
Workplace or personal conflict can be emotionally draining.
Counselling can provide a confidential space to understand the situation, consider different perspectives and explore constructive ways forward.
Redundancy and Job Loss
Redundancy can have a significant emotional impact.
Employees may experience grief, anxiety, loss of confidence or uncertainty about their future following redundancy.
Nightingale can provide counselling and coaching support to help employees process the experience and begin planning their next steps.
Support During Redundancy and Organisational Change
Redundancy, restructuring and organisational change can affect both employees leaving an organisation and those remaining.
Employees facing redundancy may experience:
- Loss and grief
- Anxiety about the future
- Reduced confidence
- Anger or frustration
- Financial worries
- Loss of identity
- Difficulty adjusting to change
Providing counselling during periods of organisational change can give employees access to professional emotional support at a time when they may be experiencing significant uncertainty.
Nightingale can also provide a combination of counselling and coaching where appropriate, helping employees process what has happened and consider their next steps.
Confidentiality: What Will the Employer Know?
Confidentiality is one of the most important aspects of employee counselling.
Employees need to feel confident that they can speak openly without worrying that personal information will automatically be passed back to their employer.
The exact confidentiality and reporting arrangements can be agreed with each organisation when the EAP service is established.
We can also provide organisations with appropriate service-level information and usage reporting without compromising the confidentiality of individual counselling conversations.
How Does the Employee Counselling Process Work?
Setting up an employee counselling service with Nightingale is straightforward.
Step 1: The organisation contacts us
We discuss your organisation, workforce and requirements and establish how you would like the service to operate.
Step 2: An employee accesses the service
Employees may be referred by HR or a manager, or access the service through an agreed self-referral process.
Step 3: Initial assessment
We speak with the employee to understand what they are experiencing and identify what type of counselling may be most appropriate.
Step 4: Therapist matching
The employee is matched with an appropriate counsellor based on their individual circumstances and therapeutic needs.
Step 5: Counselling begins
The employee attends counselling through face-to-face, online or telephone sessions.
Step 6: Review and further support
The number of funded sessions depends on the organisation’s arrangement. Where additional support may be beneficial, this can be discussed in line with the agreed referral process.
How Many Counselling Sessions Do Employees Receive?
The number of funded sessions depends on the organisation’s EAP arrangement.
Many organisations provide a set number of sessions, often around four to six, although arrangements can be tailored according to organisational requirements.
If an employee requires additional support, we can discuss appropriate next steps with the relevant referral arrangements in place.
Our aim is to ensure that employees receive meaningful support rather than simply providing a predetermined number of sessions without considering their individual circumstances.
No Upfront Fees
Our employee counselling service operates on a straightforward usage-based model.
There are:
- No upfront fees
- No hidden costs
- No charge when employees do not access the service
Organisations are invoiced for the counselling sessions that are actually used. Nightingale can also provide a short monthly report as part of the service arrangement.
This can make the service a flexible option for organisations that want to provide employee counselling without committing to a large upfront programme cost.
Who Is Employee Counselling For?
Our employee counselling service can support organisations of different sizes and employees across a range of roles.
This includes:
- Small businesses
- Medium-sized organisations
- Larger employers
- Charities and third-sector organisations
- Professional services
- Education and training organisations
- Healthcare and support organisations
- Organisations experiencing restructuring or organisational change
We can discuss your organisation’s specific requirements and develop an arrangement that works for your workforce.
Support for Managers and Senior Leaders
Managers can face significant pressure when supporting teams, managing difficult situations and making decisions that affect other people.
Nightingale also offers coaching support for senior management, CEOs and managing directors through our Therapy Coach service.
[Find out more about The Therapy Coach]
Why Choose Nightingale for Employee Counselling?
Personalised therapist matching
We don’t believe one counselling approach is right for every employee.
We assess each employee’s needs before matching them with an appropriate therapist and therapeutic approach.
Fast access
Employees can be offered an appointment within 48 hours of initial contact, subject to availability.
Experienced counsellors
Our team includes experienced counselling professionals working across a range of therapeutic approaches and areas of difficulty.
Confidential support
Employees can access a confidential space to discuss personal and workplace difficulties.
Glasgow and online
We offer face-to-face counselling in Glasgow alongside online and telephone appointments.
Flexible EAP arrangements
We can work with organisations to establish arrangements around funded sessions, referrals and reporting.
Usage-based pricing
There are no upfront fees. Organisations are invoiced for sessions used.
Experience working with organisations
Nightingale has supported employees from a range of organisations with personal and work-related difficulties. Employer testimonials as seen below, describe the service as proactive, professional and responsive.
What Are the Benefits of Employee Counselling?
Providing access to professional counselling can benefit both employees and organisations.
For employees, counselling can provide:
- A confidential space to talk
- Professional emotional support
- Strategies for managing stress and anxiety
- Help processing difficult experiences
- Greater self-awareness
- Support during periods of change
- Help with personal and workplace difficulties
For organisations, an employee counselling service can contribute to a workplace culture where mental health is taken seriously and employees know where to access support when they need it.
It can also give managers and HR teams an appropriate route for signposting employees who may benefit from professional support.
Frequently Asked Questions About Employee Counselling
What is employee counselling?
Employee counselling provides employees with access to confidential professional support for personal, emotional or work-related difficulties. It is often provided as part of an Employee Assistance Programme (EAP).
What is an Employee Assistance Programme?
An Employee Assistance Programme is a workplace support service that gives employees access to confidential assistance with issues that may affect their wellbeing, mental health or ability to cope.
How does an EAP work?
The organisation agrees how the service will operate, including referral and funded-session arrangements. Employees can then access counselling through the agreed process, either through HR/management referral or self-referral where available.
Is employee counselling confidential?
Yes. Confidentiality is a fundamental part of counselling. Employees need to be able to speak openly about their circumstances. The exact arrangements for confidentiality and organisational reporting can be agreed when establishing the EAP service.
Will my employer know that I have accessed counselling?
This depends on the referral and EAP arrangement agreed with the organisation.
How quickly can an employee see a counsellor?
Employees can be offered an appointment within 48 hours of initial contact, subject to availability.
How many counselling sessions do employees receive?
This depends on the organisation’s EAP arrangement. Many organisations provide four to six funded sessions, although arrangements can vary.
How much does employee counselling cost?
Nightingale operates a usage-based model for its employee counselling service, with organisations invoiced for sessions used rather than paying an upfront fee. Specific arrangements can be discussed with our team.
Can employees have counselling online?
Yes. Employees can access support online as well as by telephone or face-to-face in Glasgow.
What issues can employees receive counselling for?
Employees can receive support for a wide range of issues including stress, anxiety, depression, bereavement, trauma, relationship difficulties, bullying and harassment, anger, confidence, conflict and redundancy.
Can you provide support during redundancy?
Yes. Nightingale provides redundancy support combining counselling and, where appropriate, coaching to help employees process job loss and plan their next steps.
Do you work with small businesses?
Yes. Employee counselling and EAP arrangements can be discussed according to the size and needs of your organisation.
Supporting Your Employees Starts With the Right Support
Employees don’t always need the same type of counselling, and they don’t always need the same therapist.
At Nightingale, we take the time to understand the individual before matching them with an appropriate counsellor and therapeutic approach.
For employers, this means having a responsive employee counselling service that is designed around the people who actually use it.
For employees, it means having somewhere confidential, professional and supportive to turn when things become difficult.
Find out more about our counsellors
Get in touch with the Nightingale team. You can either call us on 0141 353 9373 or info@nightingalecounsellingconsulta
You may be interested in our other services
Testimonial
Our organisation has worked with Nightingale Counselling for six years and have found it to be an invaluable proactive service that works in partnership with our organisation. Nightingale has successfully worked with employees from various areas within our organisation and has helped staff with varying personal and work-related issues. From positive feedback received from our employees, we would be confident to recommend Nightingale Counselling as a professional expert employee counselling service to any prospective client.
HR Manager
We take the mental health and wellbeing of our team seriously—not just in theory, but in practice. That’s why we partnered with Nightingale Counselling, and I can personally say it’s been one of the most valuable decisions we’ve made.
I’ve been accessing Nightingale’s support myself, and it’s been immensely helpful—both personally and professionally. Having a safe, non-judgemental space to talk through challenges has allowed me to reflect more clearly, navigate pressure more effectively, and ultimately feel more grounded and resilient in the work I do.
It’s not just about managing difficult moments—it’s about safeguarding your wellbeing, building self-awareness, and showing up better for the people you lead and work alongside. Nightingale’s approach is thoughtful, compassionate and rooted in real understanding. It’s been a huge asset, and I’d recommend them to anyone looking to develop not just as a professional, but as a person.
We’re proud to have them as part of our support structure.
CEO
Florence and the team are amazing! I think it is very unique that Florence does not apply a one size fits all approach to employee assistance. Florence has a chat with the individual prior to allocating them a therapist to ensure they receive the correct therapy and therapist for them. So often individuals don’t get the most from therapy as they don’t connect with the therapist. I can honestly say this has never been the experience of my organisation, everyone who has used the service speaks highly of the counsellor and help they were given.
HR Manager
We have worked with Nightingale Employee Counselling Service for a number of years and this has been one of the most valuable decisions we’ve made for our team. They approach every individual with genuine care, compassion, and understanding, creating a space where people can feel comfortable to discuss any concerns both personal and professional. I’ve seen staff who were struggling, find new confidence, balance, and hope through their support.
HR Manager
Stephen made such a difference to my life when I was feeling overwhelmed and low. He suggested we do CBT together and that was the right choice for me. Stephen was very intuitive and instinctive and seemed to understand what I was trying to convey even if I couldn’t find the words. After only the first session with him I already felt more able to cope, and after our three sessions I felt a hundred times better. Now, a few months down the line, I am still using the tools and techniques Stephen taught me about. He is a star!
Employee Experience
When I stepped through the door at Nightingale Counselling, my self-esteem was somewhere between my socks and the pavement. I had some really destructive habits and traits that were unknown to me but were causing absolute havoc in my personal and professional life. My counsellor quickly identified the negative patterns and was able to articulate them in a way that gave me many “light bulb moments”. It was great to be able to openly talk and honestly be listened to, but on top of this I came away with life skills that I will be able to use whenever times get tough. I wouldn’t like to think what would have happened if I didn’t have my time at Nightingale Counselling
Employee Experience
Anne is a friendly, welcoming and most caring individual. Although usual unease at first, this was rapidly overcome by her consistent approach and ability to see me even when I clearly could not. I have learned much from Anne that was never explained at point of my own diagnosis which has now helped manage basic routines and managing to start regulating emotions that little bit better. It was a privilege to work with Anne who made it both fun and enlightening even through the more heavy subjects. Hoping to work with her again in the future! Thank you so much for the work that you do!
Employee Experience
I want to thank you for your help and support through our CBT sessions. I felt we clicked on that first meeting. Working with you has helped me build on my self confidence and helped me manage overwhelming situations. I’ll continue to use the CBT tools you gave me. I’m thankful for the experience of working with you x
Employee Experience
Hi. I have had the pleasure of speaking to Anne over the last 3 months. She has helped me considerably and helped me with coping strategies. I will always be grateful for her professionalism and encouragement. Anne helped lift me from a dark place back into the sunshine.
Employee Experience
Anne is a friendly, welcoming and most caring individual. Although usual unease at first, this was rapidly overcome by her consistent approach and ability to see me even when I clearly could not. I have learned much from Anne that was never explained at point of my own diagnosis which has now helped manage basic routines and not managing to start regulating emotions that little bit better. It was a privilege to work with Anne who made it both fun and enlightening even through the more heavy subjects. Hoping to work with her again in the future! Thank you so much for the work that you do!
Employee Experience
Anne was non judgemental and really helped me to reach an understanding about myself and my responses to people and situations. I found it really helpful and insightful.
Employee Experience
When I first walked into my first session I was at rock bottom and spiralling further but Stephen put me at ease almost instantly and over the courses of our sessions he installed better ways of thinking, gave me the tools and helped me build my confidence back through a very difficult time in my life. He listened and he helped change my point of view about myself, let me feel that my feelings were valid and allowed me to be more positive than I have been in my life. I highly recommend him and his process if you are feeling you need help. I can’t thank him enough for helping me.
Employee Experience
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